More and more households are struggling with rising bills, while shame keeps them from seeking help.
Traditional payment reminders increase stress and often lead to avoidance rather than payment.
As a result, organisations lose contact with their customers, and debts continue to grow.
It’s usually not unwillingness, but miscommunication that causes payment arrears. Many people feel ashamed, making them harder to reach, while traditional reminders only push them further away.
Research by Forrester and WUA shows that personalised videos are watched four times longer on average than other content.
Click-through rates are up to eight times higher than with standard emails.
Additionally, 60% of viewers feel more trust when a message is delivered in an empathetic way.
Personalised video breaks this destructive cycle. With empathetic, tailored communication, customers see their own situation reflected and receive clear, practical options.
See their own name, amount, and situation
Understand the message in their own language
Choose when and how to pay
Feel supported, not judged
No manual work, automated follow-ups
Live data on clicks and views
GDPR-proof and easily scalable
Enhance your corporate social responsibility
Want to know how personalised video can help you achieve your goals?
Book a free consultation
1. Select a customer group with outstanding payments
2. Activate personalised videos via PingVP
3. Measure your KPIs within 90 days
Personalised Videos for Payment Issues:
Encourage the right payment behaviour without pressure
Save time and costs with fully automated follow-up
Prevent escalation with an empathetic approach
Helps both the customer and the organisation — with kindness and results
Yes. Especially then, personal communication is crucial to break through shame.
Our technology is 100% Privacy by Design. Data is dynamically loaded through secure CRM integration — never stored in the video itself.
Yes. PingVP integrates via API with virtually any CRM or debt collection system.
No worries. Our benchmark: 58% start the video.
Want to make smart video work for you?
Contact us and we’ll get back to you soon.
