VIDEO CONTENT FOR A SMOOTH CUSTOMER JOURNEY
Increase customer satisfaction and NPS

If your customers are happy about your service, that often means a returning income and good word of mouth. That's why many companies aim for a higher NPS; a rating of how your customers would recommend your service.

Improving your NPS can be tricky. Almost every company's customer journey has some problems with it. Take a difficult installation, a complicated invoice or a beautiful product that proves hard to use, for example.

Ping Media creates easy-to-follow, interactive and personalized videos that will lead to a happy customer journey.

 

HOW OUR VIDEOS HELP INCREASE CUSTOMER SATISFACTION?

Ping Media has many clients who want to increase their customer satisfaction. Together we try to answer the question 'at what point in their journey do customers experience difficulties?'. We create content to help smooth the journey.

Proposition
Show your proposition, rather than telling about it. Customers appreciate visual information and video formats lead to a higher conversion. 

Use
Make your customer's life easier with visual tips, service and instruction videos or roadmaps. This content increases satisfaction en decreases the number of questions.

Proces
When you order something, you want to know where your package is. When you receive a product, you want to know how it works. Help the customer with video contect: let them trace the package and show them how to make the product work.

Explanation
In the case of a mortgage, pension or invoice, the customer satisfaction highly depends on how you explain the product. Video content is easy to follow. And, if you want, 100% personal.

Want to know more about increasing customer satisfaction? We'd love to tell you more about it. Call us at +31 (0)33 4621 390, or contact us via this contact form.